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Useful Telephone Numbers in China

If you have an emergency while you are traveling (such as fire or traffic accidents), or other trouble or have other complaints or questions, the following telephone numbers may be helpful.

Emergency Numbers

Police (Calling)

110

Police (Text message)

12110

First-aid Ambulance

120

Fire

119

Traffic Accidents

122

SOS in Water

12395


Calling Tips:

1. 110, 120 and 119 are free calls. 110 may be used for all emergencies. It is the first number to call. Whether 119 or 120 is called depends on the situation.


2. The more details you can provide to the police, the better. At a minimum you will need to provide your name and location and give a description of the problem. If you don't know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.


3. After calling 120, first-aid treatment is not encouraged. Unless you have first-aid training, you should just wait patiently for the doctors to arrive.


4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.


Questions & Complaints

Complaints about Goods' Qualities

12315

Complaints about Prices

12358

Post Code Information

184

Weather Forecast

12121

Phone Directory

114

Comprehensive Information

12580/ 118114

Railway Information

962585

Civil Aviation

2582


Calling Tips:

Both 12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls.. They can provide help with hotel bookings, local transportation transferring information and information about local attractions.


Major Banks

Bank of China

95566

Agricultural Bank of China

95599

China Construction Bank

95533

Industrial and Commercial Bank of China

95588

Bank of Communications

95559

Standard Chartered Bank

38963000

Citibank

8008301880

HSBC

8008208878


Calling Tips:

Almost all of these banks provide English self-service and some provide you English staff service, so if you have any trouble related to the bank, you will be well served by them. There is a cost for calling any of these numbers.


Airline Companies

Air China

4008100999

China Eastern Airline

95530

Hainan Airlines

950718

Southern Airlines

4006695539

More Airlines


Major Airport Services

Beijing Capital International Airport

96158

Shanghai Pudong International Airport

96990

More Airports


Communications Services

China Mobile

10086

China Unicom

10010

China Telecom

10000


Calling Tips:

1. All these numbers are free and provide services in English.


2. When you use China Mobile service to make international calls you need to add 12593 before the number you are calling and add 17951 when making national long distance calls.


Express Delivery

EMS

11183

SF Express

4008111111

Yuantong Express

021-69777888

Shentong Express

4008895543

Calling Tips:

English services are provided by all these companies. These companies will send couriers to your house or hotel to help you to send out parcels.


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